PURPOSE: To provide direct patron service at Library service desks or by telephone.

FUNCTIONAL AREAS: Under supervision:

*  1.  Answer user's directional and reference questions.
*  2.  Perform circulation duties, including check-in, check-out, renewal, registration of library patrons, assessing and collecting fines and fees, and maintaining records.
*  3.  Shelve and retrieve materials; mend, repair and clean materials; add and delete materials; maintain records.
4.  Perform other duties as assigned.

JOB REQUIREMENTS

Knowledge Requirements:

†  1.  Basic knowledge of good customer service practices.
2.  Basic knowledge of, or ability to learn, library terminology and organization.

Skill Requirements:

†  1.  Basic oral and written communication skills.
†  2.  Basic math skills.
†  3.  Basic keyboarding and computer skills.

Ability Requirements:

†  1.  Ability to file alphabetically and numerically.
†  2.  Ability to deal effectively with customers and other employees.
†  3.  Ability to follow oral and written instructions.
†  4.  Ability to work evenings and weekends as scheduled.
†  5.  Ability to reach, bend, stretch, stoop and lift from both standing and sitting positions.
†  6.  Ability to push a loaded book cart weighing up to 300 pounds on a carpeted surface.
†  7.  Ability to lift up to 10 pounds, such as an armload of books.

*Essential functions of the position
†Job requirements necessary on the first day of employment

6/13/05
Duluth Public Library, 520 W. Superior St., Duluth, MN 55802